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Shared Service Center Manager | On-site |Iasi

  • Iasi, iasi
Shared Service Center Manager
Location: Iași, Romania
Reports to: HR Director
Scope: International Shared Service Center supporting entities in Belgium, Romania and the United States
Contact: Email: andra.ghevrec@ibdromania.com +40 732 472 744

About the Role
We are recruiting a Shared Service Center Manager for an international aerospace manufacturing group.
Based in Iași, you will lead and further develop a multifunctional Shared Service Center supporting the group’s international operations. The role combines people leadership, operational management and transformation, with responsibility for delivering reliable, accurate and cost-effective services.
Working closely with Site General Managers and functional leaders, you will translate business needs into clear service commitments, strengthen the organisation’s capabilities and lead the transition, standardisation and continuous improvement of suitable activities.
Key Responsibilities
Leadership & People Management
  • Lead, develop and engage the SSC team, building a culture of ownership, accountability, collaboration and service excellence.
  • Ensure appropriate staffing, organisational structure and capabilities to meet current and future business needs.
  • Set clear objectives and manage individual and team performance.
  • Recruit, onboard and develop employees, supporting talent development and succession planning.
  • Establish Team Coordinator roles to support operational and functional coordination within their domains, without hierarchical authority.
Service Delivery & Operational Management
  • Take ownership of effective, reliable, accurate and complete service delivery across the supported entities.
  • Define practical service-level agreements, responsibilities, performance measures and escalation routes.
  • Monitor service performance, address recurring issues and ensure corrective actions are implemented.
  • Drive root-cause analysis and present clear options when management decisions are required.
  • Balance service quality, responsiveness, efficiency and cost.
  • Act as the main escalation point for SSC service-delivery issues.
  • Ensure effective collaboration across SSC domains and with the supported entities.
SSC Development & Transformation
  • Identify opportunities to consolidate or expand SSC activities in partnership with site and functional leaders.
  • Assess proposed transitions based on service quality, capabilities, efficiency, scalability and business value.
  • Lead agreed transitions, ensuring clear responsibilities, process documentation, knowledge transfer and operational readiness.
  • Adapt the SSC operating model to evolving business requirements.
  • Contribute to the group’s competitiveness through effective and scalable support services.
Process Improvement & Digitalisation
  • Drive process simplification, standardisation and continuous improvement.
  • Challenge unnecessary complexity and inconsistent ways of working across entities.
  • Partner with functional leaders to establish consistent, scalable processes.
  • Promote effective use of ERP systems, data, automation and digital solutions.
  • Deliver improvements with measurable business benefits.
Financial & Performance Management
  • Prepare and manage the SSC operating budget.
  • Monitor costs, staffing and resource utilisation.
  • Ensure transparency in service costs and support appropriate cost allocation and recharge arrangements.
  • Track efficiencies and savings generated through improvement initiatives and transitions.
  • Define and monitor KPIs covering service quality, delivery, efficiency and organisational effectiveness.
Stakeholder Management
  • Build effective relationships with Site General Managers, functional leaders and other key stakeholders.
  • Translate entity requirements into clear service commitments and priorities.
  • Balance competing demands from a group-wide business perspective.
  • Communicate clearly on SSC performance, resources, priorities and improvement initiatives.
  • Position the SSC as a trusted business partner.
Organisational Scope
  • The SSC Manager has overall managerial responsibility for the Shared Service Center and its employees.
  • The SSC covers several support domains, including: Finance, HR back-office services, Supply Chain-related services, Quality support, SAP, Master Data and Business Analysis, IoT
  • The scope will evolve in line with business needs. Team Coordinator positions form part of the target operating model and will be established to provide operational and functional coordination.
  • Sales, Engineering and the Project Management Office operate outside the SSC under their respective functional leadership.
Candidate Profile
Experience & Qualifications
  • Higher education degree.
  • Significant management experience in shared services, business services, operations or a comparable multifunctional environment.
  • Proven ability to lead, develop and engage teams.
  • Experience managing activities across multiple functions, entities or locations.
  • Demonstrated experience in organisational change, service transitions or transformation.
  • Strong track record in process improvement, standardisation and performance management.
  • Experience managing budgets, resources and operational performance.
  • Good understanding of business processes and the interaction between operational and support functions.
  • Experience with ERP systems and digitally enabled processes.
  • Experience in an international industrial or manufacturing environment is an advantage.
  • Professional fluency in Romanian and English.
Leadership & Working Style
  • Pragmatic, hands-on leadership with a strong sense of ownership.
  • Service-oriented approach and sound business judgement.
  • Ability to combine strategic direction with operational execution.
  • Strong communication, people management and stakeholder influencing skills.
  • Confidence in challenging existing practices and driving change.
  • Ability to balance different priorities while maintaining a group-wide perspective.
  • Data-driven approach with a focus on measurable outcomes.
  • Comfort working in an evolving organisation and creating clarity where needed.
Interested?
For further information or to submit your CV, please contact:
Andra Ghevrec
IBD Romania
Contact: Email: andra.ghevrec@ibdromania.com Telefon: +40 732 472 744